Support Overview

Professors and Faculty are provided with unlimited 24 x 7 email and telephone support. All Students are provided with 24 x 7 email support.

The FAQs below cover most of the questions that students are likely to ask during course setup. If your question is not covered in the FAQ, then click on the Support Request form to the left.

Frequently Asked Questions (FAQs)

Our #1 question is 'What is my login and password?'

Your login and password will give you access to your course webpage. This page is customized specifically for your course and it contains everything you need to get started. You can download and run the simulation software, register and pay (if applicable), and access further customer support.

If you know your login and password, then return to the home page and enter your login and password into the login fields at the right hand side of the screen.

...otherwise click here to request your Website and / or Multi-Player login and password

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How do I register and pay?
Where do I download the software?
Where is the Instruction Manual?
How do I run the simulation?

See our #1 question above :) Your course webpage covers all of these things.

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I am not part of an existing course. I just want to register a copy of your shareware single-player because I like it.

This is pretty unusual. If you are using one of our simulations as part of a course at University or College, then you should register through your course web page. Otherwise register your shareware Single-Player for personal use here.

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Please click on the Support Request form at the left if you have further questions.