1. How to use the Smartsims Support Center

How to use the Smartsims Support Center

The Smartsims Support Center will provide immediate answers to a selection of commonly asked questions by students about our business simulations.

Searching the Support Center

Smartsims support search bar
Support Home Page

On the Support Homepage you can use our search bar to type in any question or keyword.

You will be provided with a list of articles which best match your question.



The search bar is available within the header of all Support Center pages.

Browsing Specific Help Topics

smartsims support help topics categories
Support Home Page

From the Support Homepage, you can browse help topics.






simulation questions page
FAQ Category

Once a category is selected you can navigate through sub-categories and help articles for each.




Accessing Simulation Resources

There are a number of resources available for you to use to get familiar with our simulations.

The following resources are also available under the Manuals and Videos tab:


mbi manuals and videos tab resources
Course Page
  • Player’s Manuals: Which explains in detail each functional area of the simulation.
  • QuickStart Guides: Give a brief overview of the simulation and each functional area.
  • Video Tutorials: Our tutorials take you through an example process of analyzing reports and making company decisions.



Contacting the Smartsims Helpdesk

If you cannot find an answer to your question from our Smartsims Support Center, you can contact the Smartsims Helpdesk with any of your questions or comments. Our support team is available 24/7 to answer your questions.