Business Simulation Archives

DeltaSigmaPi x Smartsims

Professional Fraternity Exploring Entrepreneurship through MikesBikes Advanced

The article below is written by one of our previous students, Michael Stewart from Boston University. Michael took the Managing a Growing Enterprise course with Professor Greg Stoller and used MikesBikes Advanced as part of this.

Upon completion, he had the idea to incorporate MikesBikes Advanced into their program for this semester’s pledge class in their business fraternity, Delta Sigma Pi. The purpose of their fraternity is to foster the study of business in universities and to promote the association of students studying business for their mutual advancement through research and practice.

Michael is in charge of instructing the pledge (underclassmen students at Boston University) as they seek brotherhood within the fraternity. He felt that the simulation would be academically enriching and will create some level of competitiveness and enjoyment.


MikesBikes Advanced Experience in the Managing a Growing Enterprise course

This past fall, I was introduced to MikesBikes Advanced in my Managing a Growing Enterprise course at Boston University. This class was for students interested in pursuing Entrepreneurship and much of the lesson plan was focused on how to strategically position a new company in a competitive market.

Our Professor, Gregory Stoller, used the simulation to further our understanding of class material, as well as a tool to keep students engaged outside of the classroom.

MikesBikes Advanced is an online business simulation that offers students the opportunity to run their own company, while managing all the key functional areas of a business. It is an interactive tool that applies the basic concepts of business in a real-life context. Through the simulation, we received hands on experience making marketing, operations, product development and financial decisions.

After introducing the simulation to us and dividing us into teams, Professor Stoller assigned us our first deliverable; the Strategic Plan.

Boston University MikesBikes team strategic plan

Our Strategic Plan set the guidelines of our businesses and assisted teams as they set variables for the first few weeks of the simulation.

The plan outlined our company’s mission, corporate and functional strategy and the key metrics that would be utilized to measure our company’s performance. The plan allowed for teams to show how they were going to position their companies relative to others in the virtual industry and how they were going to structure their spending in each functional area to achieve this position.

My classmates and I understand how much work would be involved in this assignment and found ourselves working on plans late into the night and often overnight into the morning they were due. This shows the complexity of the simulation and all the variables that you must stay apprised of over the course of the weekly rollovers. Once the first rollover hit, we still found that we failed to account for many of the variables that play into the shareholder value, which happened to be the most important metric in MikesBikes.

As the weeks passed, we saw the virtual market begins to take shape as teams began to adapt their strategies. Some teams chose to launch products into all possible market segments, whereas others held tight within only a few segments. By the end of the simulation, the teams that diversified their product found the most success. With only a few weeks left, teams who were behind did not have the time needed to launch new products and replicated the success of others. The lagging teams resorted to paying dividends and manipulating other financial variables in order to inflate their shareholder values in the final hour.

At the very end of the semester, each of the teams presented their performance and the lessons they learned from their experience in the simulation. Each team spent time discussing some of the mistakes they made early in the simulation and how they could have operated differently. The improper use of cash was a factor that impacted all the teams. Almost all the teams sat on heavy cash balances and did not use resources to reinvest back in their operations. It was not until the end of the simulation that we all began to pay dividends, buy back equity and pay off debt.

The simulation gave the class a more competitive feel than other business classes. Every Wednesday night my classmates and I would stay up to see who was on top after the weekly rollover. We spent hours trying to find the best ways to position our respective companies, may it be targeting a different segment or possibly improving product quality. We knew that if we found ourselves at the bottom of the rankings on Thursday morning, we would be subjected to some friendly banter among others in the class. As a rather small class, a shared bond developed within the group. It also helped that most of us had pre-existing relationships from our shared brotherhood in the business fraternity, Delta Sigma Pi.

Delta Sigma Pi (DSP)

Delta Sigma Pi Brothers at Boston University

From left to right: Max Reich, Gabor Imre, Hiro Nango, Eric Zhu and Michael Stewart (Brothers of DSP)

Our fraternity, Delta Sigma Pi, or more fondly known as “DSP”, was organized in 1907 to bring students of commerce together, develop their skills and prepare them for the world of business.

Since its origin, DSP has attracted thousands of students to join its organization by emphasizing its four pillars: Brotherhood, Service, Professionalism and Scholarship. Along with a sense of identity, these pillars help guide DSP chapters across the country as they help mold young men and women into business leaders of tomorrow.

The shared brotherhood is also why we all found ourselves together in Professor Stoller’s class. The five of us all have interest in entrepreneurship, a few having some prior experience running their own companies. We were all driven by our shared desire to practice our business skills in an academic environment. Once a few of us signed up for Managing a Growing Enterprise, we quickly influenced others in the fraternity to join as well. I believe that this factor was what led to the simulation feeling so competitive – the fact that we wanted to have higher shareholder value than our brothers on the opposing teams.

Taking the class also opened our eyes to something that could be done to better our fraternity. Our chapter does not offer many outlets for our brothers to practice their business skills, work together in teams and compete against one another. We have been actively searching for different ways to accomplish this in the Spring 2019 semester. It is for this reason that we have decided to partner with Smartsims in order to share the MikesBikes simulation with our pledge class this spring.

After being introduced to MikesBikes this past semester, it became obvious to us that this could be a great tool to be added to our semester-long pledge program. Each semester, our new pledge class could take part in the simulation and practice their skills as they compete against one another. The simulation will provide the pledge class with an opportunity to better understand the functional elements that go into running a company.

MikesBikes Advanced at Delta Sigma Pi

Our plan is to run the simulation very similar to how it was conducted in Professor Stoller’s class. Of course, there will need to be many resources available to the pledge class as they will be less familiar with the functional areas of running a business as they are only underclassmen who have not taken some of the pre-requisite classes yet. We will address this concern by assigning advisers to each team and providing a two-week “ramp up” period before the first rollover.

Each team will work with the advisers to create Strategic Plans that will outline both their corporate and functional strategies. These plans will guide their decision making once the first rollover takes place. Advisers will continue working with teams throughout the semester and help guide them as they set variables that fit related to the simulation. The advisers will also help to further their understanding of topics such as trade-offs, competitive positioning, and other business-related activities. Since these topics are relative to almost every sector of the business world, these students will gain much value from taking part in this experience even if they have no aspiration towards running their own company.

The final deliverable will be a team presentation during which the pledges will talk about the lessons they learned and critical decisions that had the most impact on their performance. We hope this will be a reflective exercise that will also allow the pledges to practice speaking in business settings.

The winning team will be decided by both this presentation and simulation performance. The presentation will also be a tool for Administrators to review how to better implement the simulation in the future with pledges who have no prior entrepreneurial experiences.

As a fraternity, we are looking forward to seeing how we can further experiment with the MikesBikes Advanced simulation. We are certain that it will provide academic value to the pledge class. However, we are realistic in that we expect there to be some kinks given that this is our fist attempt implementing the simulation. We feel fortunate to have the opportunity to share this experience with the pledge class and hope it ignites an interest in Entrepreneurship.


Michael is currently running the MikesBikes Advanced simulation until April, so stay tuned for the next article featuring their pledges experience with the simulation!

Related Articles:

Student Success Stories: Peter Johnson from Des Moines Area Community College

University of Auckland Business Masters’ MikesBikes Presentations

Student Success Stories: Journey from a MikesBikes Business Simulation Student to a Smartsims Employee

Student Success Stories: Peter Johnson from Des Moines Area Community College

Meet Peter Johnson, an Intro to Business student from Des Moines Area Community College. He managed to land the Top 7 spot in the MikesBikes Introduction Hall of Fame last Fall.

We interviewed Peter to learn about his decision-making, strategy and what resources he used to help him succeed in the simulation.

What is your decision-making process within the simulation?

My decision-making process always began with reading the business reports to base my decisions off of.  When looking over the reports, I would also take notice of what my competition was doing.  Analyzing this information was very helpful in every new decision I made especially when expanding my product line.  I would then adjust my numbers for production and available units for sale.  Next, I would tend to my advertising in each market.  I spent quite a bit of money on advertising, but it worked well for me.  In addition, I invested in many company and product improvements such as efficiency and quality.  When able, I would pay dividends and repurchase equity as well.  For the most part, this decision-making process remained routine for me through each simulation rollover.

What was your strategy going into the simulation?

My strategy for the simulation was to increase shareholder value by boosting sales and maximizing profits.  To do so, I wanted to grow my company by expanding the product line and by investing more money in advertising to grow my brand and gain a competitive edge.  I knew I wanted to separate myself from the competition and an increase in advertising was my first step in accomplishing that.

How did you begin implementing that strategy?

I implemented that strategy by immediately increasing the money I spent on advertising.  I paid attention to the market reports to allocate my advertising expenses effectively for each market.  I also looked for ways to improve the products and company along the way.  For example, I invested in efficiency and quality when given the opportunity to do so.  Also, market reports helped me make tailor made product improvements according to the expectations of each corresponding market.

How did you familiarize yourself with the simulation?

I watched the instructional videos and looked through the various reports available.  I took advantage of my practice time with the simulation.  During this time, I was able to make decisions according to information I read in the reports and see how the results of my decisions would play out in the simulation.  Seeing how these decisions would positively or negatively affect my business was very helpful.

How would you describe the competition?

I would describe the competition as a high priority.  In my opinion, it is equally important to pay attention to what your competition is doing as much as it is to pay attention to what your own company is doing.  You can definitely create competitive advantages for your business depending on what your competition is doing or not doing.

What resources did you pull on to develop your winning strategy which led you to the top of your course and then top in the Hall of Fame?

Utilizing the reports made available to me in this simulation was crucial in developing a winning strategy.  The information they provide allowed me to refine my decisions along the way and improve the accuracy of those decisions.  Also, keeping an eye on my competition proved to be more valuable than I had originally anticipated.

What challenges did you face? How did you overcome these?

Lost sales became a challenge for me on more than one occasion.  Every time I expanded my product line, I incurred lost sales in each of the new markets.  To correct this, I increased the number of units available for sale in each of those markets.  Occasionally, I would have to buy more SCU to produce more units.  Paying attention to my market share and future market demand helped me eliminate lost sales.

Was there anything in particular you did that you think helped to prepare yourself?

I think taking advantage of the practice time to learn about the simulation really helped me.  Getting to know the reports available and the information they contain are advantageous in making solid decisions and taking informed calculated risks.

How has participating within a course which uses a business simulation to supplement their teaching materials helped you? What do you think of the business simulation?

I think it helped me in learning about and understanding how to read various business reports.  It is important to know what information to look for when making any decision for your company.  The interactive platform is a great way to experience making decisions for a business and seeing the outcome of those decisions.

Comments on your experience with the simulation itself

I really enjoyed my experience with the Mike’s Bikes simulation.  Engaging in the simulation is an interesting and fun way to learn.   It provided me with valuable tools and experience when addressing a company’s business decision making process.  Being that every Mike’s Bikes experience is unique to that user, it is a simulation I would participate in again.

MikesBikes Intro Hall of Fame

MikesBikes World Champs 2018 First Place Winners

2018 MikesBikes World Champs Winner: Whatever-Go from University of Auckland

We have interviewed the 2018 MikesBikes World Champs winner, Whatever-Go with Wiput Tantulaphongse, Yijing Tang, Meiyicong Lin, Zhen Peng and Fengkai Han from University of Auckland. They have also managed to achieve the second highest Shareholder Value from the past 9 MikesBikes World Champs!

In this interview they talk about their experience in the simulation, their decision-making process, strategy and advice to future students.

Smartsims: What is your decision making process within the simulation and in the competition?

Whatever-Go: First of all, we look at the information in the Scenario Tab then we discuss about the strategy of the investment. The decision was based on the forecast market volume and the expected market share of our team. The expected market share is derived from the advertising expenditure and the target price. Moreover, we calculated the capacity needed to produce the expected amount of bikes two years in the future. The last decision made on the financial aspect. We simulated cash flow analysis and expected equity in the next rollover, so, we had the rough idea of how our cash on hand would be, and the likelihood of achieving that target. All of the decision made was influenced by the forecast of competitors’ decision as well.

Smartsims: What was your strategy going into the simulation?

Whatever-Go: Our strategy is to be the market leaders who produced high quality products with reasonable price. This strategy needs a thorough analysis of every aspect including marketing, product development, financing, and production as a whole. We had to understand the risk of each decision made in the particular rollover. We invested heavily in product development and advertisement in the first three rollovers because we expected to secure the highest market share earlier than our competitors. The forecast of the cash balance was really important to understand the sensitivity of financial information.

For example, if the expected market share change by 1%, we need to know how this would affect the ending cash balance. So, we can prepare the financing strategy whether we should take debt or equity financing. In the middle of the competition, we focused on optimizing the operation activities and maintaining a reasonable market share regardless of the price of products. We estimated the contribution margin of each product to ensure that every single product lines made the profit the team.

Every rollover, we aim for the highest profit which is the ultimate goal of a business. Moreover, we also focused on giving the dividend to shareholders. For the last two rollovers, we invested in investor PR to help our SHV and tried to maintain the investor PR index at 1 which is the optimal point.

Smartsims: What challenges did you face? How did you overcome these?

Whatever-Go: The most challenging part is the first three rollovers.

First rollover: We were not sure what the price of the Adventurer bike would be. If we set the price too high, it would lead to having a low profit in the following rollover. If we set the price too low, we could end up with loss sales which means loss of profits. In addition, we had to come up with the strategy for our product development. We had to guess which market to place the bike into. Finally, we decided to develop Adventurer and Kids bikes. We made the decision based on the profitability of Adventurer in the long run because we can double the profit of the Adventurer segment by investing 2-3 million. For kids segment, we had the assumption that most of the competitors would develop Racers. We decided to take a risk in developing a product in the Kids segment. The assumption in that moment was to take 30%-50% of kids market and gain a huge amount of profit rather competing in the “red ocean market” of Racers segment.

Second and Third rollovers: It was challenge to guess the competitors’ strategy. We had to estimate and monitor changes in price, awareness, PR, and quality of our competitors’ product. This helped us to understand the trend of each competitors and we adjusted our plan accordingly.

MikesBikes World Champs 2018 First Place Winners

For both situations, teamwork is the answer to overcome all of these challenging issues. The more we share to the team, the more solutions we came up with.

Smartsims: Was there anything, in particular, you did that you think helped to prepare yourself?

Whatever-Go: Cash flow analysis, cash balance sensitivity analysis, product development plan (for the whole simulation period), and the most important part is to understand how advertising, operations, finance and product development are linked together, and how the simulation software works. Read the Players Manual!!!

Smartsims: What do you think of the business simulation?

Whatever-Go: The simulation needs comprehensive decision making method.

This is one of the best activities we have done so far throughout the course.

MikesBikes shows every single element in the accounting perspective such as balance sheet, cash flow statements, statement of change in equity, and the costing information for management accounting. This is the good experience for management students so far.

Smartsims: Comments on your experience in your course simulation and with the MikesBikes World Champs

Whatever-Go: We had fun in the course and found that in MikesBikes World Champs is far more challenging because of the additional rules such as the limitation of numbers of development in a roll.

Smartsims: Advice to future students

Whatever-Go: Focus on your business strategy, set the target, think about the plan to achieve the target, adjust your decisions based on the business environment, focus on every aspect equally (advertising, operations, finance, R&D) because each decision supports each other and contribute to your overall Shareholder Value.

 

2018 MikesBikes World Championship Results

MikesBikes World Champs: Past Winners

MikesBikes World Champs

2018 MikesBikes World Championship Competition Results

Our 2018 MikesBikes World Champs is Whatever-Go from University of Auckland! Big congratulations to Wiput Tantulaphongse, Yijing Tang, Meiyicong Lin, Zhen  Peng and Fengkai Han for this outstanding achievement! They have managed to achieve the second highest Shareholder Value from the past 9 MikesBikes World Champs!

In second place, we have Swan from De Anza College with Makysm Chernenko and in third place, we have NGUYEN Inc with Nguyen Pham from Selkirk College. Incredible work, well done!

Our winners had the following to say:
First Place Winner: Whatever-Go from University of Auckland

MikesBikes World Champs 2018 First Place Winners

Wiput Tantulaphongse, Yijing Tang, Meiyicong Lin, Zhen  Peng and Fengkai Han

“This is one of the best activities we have done so far throughout the course. We had fun in the course and found that in MikesBikes World Champs is far more challenging because of the additional rules such as the limitation of numbers of development in a roll.”

Second Place Winner: Swan

3rd place winner in the 2018 MikesBikes World Champs

Makysm Chernenko

“I believe MikesBikes game is a must have experience for every student majored in Business. It gives amazing possibilities for everyone to implement their own strategies on the highest level and check outcomes most of us will never get in real life.”

Makysm has also been featured in their college’s News page. You can check it out here.

Third Place Winner: NGUYEN Inc  from Selkirk College

Third Place MikesBikes World Champs Winner 2018

Nguyen Pham

“I would love to say thanks to the Smartsims Business Simulations for organizing the MikesBikes World Championship, so I had a chance to compete with other students from other Universities and Colleges around the world and learn from them as well.”

Congratulations to everyone who participated in the competition! It was incredible to see your progress after each rollover! It shows that you were able to apply everything you’ve learned in class in the simulation. You have carried your team and your school with pride. You should be proud of how far you’ve come! We wish wish you all the best! Thank you so much for your support in this year’s MikesBikes World Champs!

Pos Firm SHV Team Members School
1 Whatever – Go $490.59 Wiput Tantulaphongse | Yijing Tang | Meiyicong Lin | Zhen Peng | Fengkai Han University of Auckland
2 Swan $241.53 Maksym Chernenko De Anza College
3 NGUYEN Inc $140.16 Nguyen Pham Selkirk College
4 Booster Inc. $134.60 Ahmet Yasin Kuzucu Dokuz Eylul University
5 Momentum Bikes $41.73 Alicia Covert | Mike Covert Baker University
6 CyclePath $34.04 William George Jr | Maxwell Schuler | Jonas Correa | Jared Lerner | Axel Miazga Quinnipiac University
7 Rough Riders $5.00 Monica Lannen | Noah Trone Christopher Newport University
8 vakn $0.90 Kha Phan | Ashby Creighton Des Moines Area Community College
9 Rad Penny Farthings $0.01 Michael McCafferty Linn Benton Community College
10 Shiba Ninja $0.01 Quang Nguyen | Zoe Tran Drexel University

View the Full Scoreboard

You can view the current and past winners here.

University of Auckland-Business Masters-MikesBikes Advanced- Presenations

University of Auckland Business Masters’ MikesBikes Presentations

The Business Masters students taught by Professor Darl Kolb from the University of Auckland were suited and booted for their final presentations on the MikesBikes Advanced Strategic Management Simulation

“The MikesBikes simulation combines elements of strategy, marketing, operations, product design and human resource management within a complex competitive environment. Besides the business and management aspects, the simulation provides a place for leadership to emerge as it did in these successful teams. I am always proud of all our simulation teams, but seeing so many of our students do so well on the world stage makes me immensely proud.”

– Professor Darl Kolb

Check out some of the photos from the final presentation:

Photos are taken from The University of Auckland Business School

First Place in NJIT SOM

2018 Strategic Management Showcase at New Jersey Institute of Technology

You can’t look at the competition and say you’re going to do it better. You have to look at the competition and say you’re going to do it differently.

-Steve Jobs

Students from New Jersey Institute of Technology definitely did things differently which led them to succeed in the The Fourth Annual Strategic Management Showcase with MikesBikes Advanced! The Showcase concluded last 30th of November with great success!

The Top 6 teams across the Strategic Management course competed head-to-head to achieve the highest Shareholder Value in MikesBikes Advanced.

The winning team, ALY BikeZ consisted of Aditya Patel, Luke Gregory and Yandy Gonzalez-Acevedo.

In second place we have CycloTherapy with Dikasse Zalla, Rosa Lee Moss and William Penn.

In third place we have CTS Bikes with Christopher Kukla, Spencer Kapp and Thomas Brady.

Congratulations to ALY BIkeZ and to all the participants! Well done and we wish you all the best!

Check out some of the photos from the Showcase:

Photos are provided by Shanthi Gopalakrishnan. 

Product Update in December from Smartsims

SMARTSIMS PRODUCT UPDATES: December 2018

New Animations when Saving Decisions

Previously, clicking the “Apply” button just reloads the screen, but with the new update it is now more evident that the decisions are being saved.

On-Screen Warning on Unsaved Decisions

Some students miss out on saving their decisions when they move onto a different screen or click away. So we have now added a new on-screen warning to notify students if a decision they have entered has been left unsaved.

On-screen warning on unsaved decisions

On-Screen Warnings on Decision Screens (MikesBikes Introduction)

Forecast Sales and Planned Production Warning

Students will now receive a warning when they have entered a high Sales Forecast, but their Production Quantity is lower.

MikesBikes Warning Message 1

MikesBikes Warning message 4

They will also receive a warning when their Planned Production Units is higher than their Sales Forecast.

MikesBikes Warning Message 2

MikesBikes Warning Message 3

Launching a Second Product in the Same Market Segment

This warning message should not discourage students from launching a second product if they wish, but it just informs them of what this decision entails.

Launching a second product warning message

Missed our previous Product Update articles? You can check these out here:

Sunil Abinandan's Smartsims Journey from student to employee

Student Success Stories: Journey from a MikesBikes Business Simulation Student to a Smartsims Employee

Get to know the latest addition to the Smartsims Team, Sunil Abinandan. He shares his experiences doing the MikesBikes Advanced simulation as a student, mentor and how these successfully helped him land the job here at Smartsims!  Continue reading Student Success Stories: Journey from a MikesBikes Business Simulation Student to a Smartsims Employee

AdSim Marketing Plan Budget Report

ADSIM ADVERTISING SIMULATION REPORT GUIDE: Marketing Plan Budget Report

What is the Marketing Plan Budget Report?

The forecast marketing expenditure budget shows you how much money you have available to spend this year as shown in the figure below.

Note: This report can be found in the Marketing Plan menu.

Forecast Project Budget Expenditure AdSim

There are three key parts of this report that you must understand.

Budget Limit

Your budget limit is set as part of your product’s marketing plan. It is up to you to decide whether you spend your entire budget or not.

How much you spend of this year’s budget has no effect on your budget for next year.

Budget Expenditure

The first column shows much money you currently have allocated to evaluation research, Agency fees and product advertising. Changing any of your decisions in these areas will automatically update this report.

Available to Spend

This is how much unallocated budget you have left, i.e. how much money you still have available to spend if you want to. Any money you spend will be deducted from your net marketing contribution, so you should only spend on activities where you think the return will more than cover the cost.

If this number is negative that means that you have exceeded your budget and you need to choose which advertising activities to cut back. If you do not do so yourself, then AdSim will automatically reduce your media advertising expenditure during the rollover to bring you back within budget.

Check out the latest AdSim Report Guide here:

Industry Benchmark Report

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AdSim Advertising Simulation by Smartsims Industry Benchmark Report

AdSim Advertising Simulation Report Guide: Industry Benchmark Report

What is the Industry Benchmark Report?

The Industry Benchmark Report is a summary of all firms’ Net Marketing Contribution reports so that you can benchmark yourself against your competitors as shown in the figure below.

In real life, this information would be difficult to obtain, but this report has been made available to you so that you can learn from your competitor(s).

There are several key parts of this report that you need to understand.

Sales & Gross Margin

Sales and Gross Margin in AdSim Advertising simulation

The Sales Revenue listed for each is the total wholesale sales revenue of all the firm’s products. The Cost of Goods Sold is the total cost of goods sold of all of the firm’s products that were sold, which is the number of units of a particular product sold multiplied by its manufacturing cost.

Gross Margin is the amount of profit that each firm made after the manufacturing costs were deducted.

You have no control over either the wholesale price or the manufacturing cost of your product, so your aim to maximize sales revenue by running the most cost effective advertising campaign that you can.

Product Marketing

Product Marketing in AdSim Advertising simulation

This section shows the combined Market Research, Agency Fees, Media Advertising, Customer Relationship and Marketing Communications expenditure for each firm.

The Evaluation Research expenditure lets you know how much market research your competitors are purchasing.

The Agency Fees let you know whether your competitors are using an Agency or not and how much it is costing them.

The Media Advertising expenditure allows you to see how much money your competitors are spending on Advertising, but now how they are allocating it to each media type.

Customer Relationship and Marketing Communications expenditure lets you know how much your competitors spent on implementing their selected options.

Net Marketing Contribution

Net Marketing Contribution in AdSim Advertising simulation

Net Marketing Contribution is the amount of profit remaining after manufacturing (cost of goods sold) and marketing expenditures have been deducted. The only costs still to be deducted are other functional overhead costs for your firm, e.g. finance, administration, etc.

Net Marketing Contribution is a measure of how profitable your firm is as a result of its strategic marketing plan. There is only one way that you can improve it, increase your Sales Revenue per dollar of Marketing Expenditure.

Need extra help?
  • You can receive an immediate answer to a number of commonly asked questions through our Support Center.
  • Contact us here.